Regardless of how many plans and contingencies you have in place, emergencies and disruption are always bound to happen. Like motivational speakers drone on and on, it doesn’t matter how many times we fall – it’s how we get back up that matters.
It is no different in businesses. How you prepare and respond to these emergencies determine the impact they will have on your business. That is where you need solutions like control of work software. Control of work software ensures safe management of maintenance work and processes.
Key Terms
A critical event is a disruptive incident that poses serious risk to assets in a business or people for that matter. Critical event management gives an organization or business the ability to manage critical events, which is done by protecting people, assets and operations.
From the most basic level, CEM involves 3 stages: risk intelligence, mass notification, and incident management.
Why It Is Important
Before a critical event goes viral or public, crisis management teams will have known about it first. Critical event management software provides the best intelligence available with first class mobile notification tools to give everyone the ability to mobilize, alert and track assets as well as people as the crisis unfolds.
Risk intelligence is the ability to aggregate complex data on any given situation by tracking feeds from literally thousands of sources. Then the data is sorted through the noise and synthesized for distribution to organizations so it can be acted upon.
Critical communication is covered in mass communication and it is aimed at letting response team send targeted time sensitive notification to everyone concerned. A critical event management software can deliver geo-targeted, multi-language messages via phone, email and SMS to everyone who needs to know.
Critical events are more often than not emergencies. As such, there is no luxury of time to download and study crisis communications plans in detail. Advanced critical event management systems accelerate and simplify the crisis response. They use a mobile-first platform to allow response teams to mobilize immediately via real time visibility as well as targeted coordination. They provide secure and interactive solutions that are easy to update and distribute.
What to Look For in a Critical Event Management Platform
Chat capabilities
An ideal platform should offer integrated secure chat features that can allow teams to quickly collaborate whenever a critical event arises.
Update logs
It should be possible to post updates on every issue and crisis to keep teams informed throughout the life cycle of a critical event.
Critical issue and crisis management
You should be able to record and share information about any crisis with dashboards summarizing the situation, how to respond, impact and talking points. This step is the whole point of critical event management.
Track duration and resolution times
Duration and resolution timers to clearly monitor how long a critical event has been ongoing should be possible. On top of that it should also be possible to monitor how long it will take for the crisis to be effectively resolved.
Crisis management plans
It should be possible to select from a set of predetermined crisis management plans using templates or upload and enact your own customized plans – quickly at that.
Impact and trend indicators
Impact and trend indicators to monitor current and potential impacts and effectively determine if a situation is getting better or worsening.
Reputation monitoring
The critical event management platform should allow you to monitor the conversation about the crisis and its effect on your brand.
Monitor the reputational effect of the crisis of your brand by tracking the volume of and the sentiment behind all the engagement you get on social media posts regarding the crisis timeline, actions and updates.
Crisis team stand up
Set up and activate any team via push up notifications. It should also be possible to easily view who has responded to a team activation request and who is currently acting in what role.
